Zebra Technologies Voted Top Software Vendor by Retailers in 2021 RIS Software LeaderBoard

Recent acquisition of leading workforce and task management provider Reflexis Systems also featured prominently throughout rankings

LINCOLNSHIRE, Ill. — Dec. 14, 2020 — Zebra Technologies Corporation (NASDAQ: ZBRA), an innovator at the edge of the enterprise with solutions and partners that empower businesses to gain a performance edge, today announced the company was voted a top software vendor across 17 categories in Retail Information Systems (RIS) 2021 Software LeaderBoard. This includes sixth-best overall in the prestigious Top 20 category.

This is Zebra Technologies’ second consecutive year featured in the LeaderBoard. The company ranks in the Top 10 in many categories including total cost of operation, quality of support, quality of service and technology innovation. It is currently ranked sixth overall – maintaining its standing from last year – out of hundreds of software vendors.

Also prominently featured in the LeaderBoard is Zebra’s most recent acquisition, Reflexis Systems, the leading provider of intelligent workforce management, real-time communication, and task management solutions for multi-site organizations in retail, food service, hospitality and banking. Reflexis ranked in the Top 20 overall and scored in the Top 5 across 27 categories including technology innovation, total cost of operation, return on investment, leaders in recommendation and customer satisfaction in multiple areas.

Of note, Reflexis ranked #1 for ease of installation and integration, ease of administration and maintenance, and recommendation by mid-size retailers.

“The outstanding rankings we achieved in the 2021 RIS Software LeaderBoard are a true testament to the impact of our ‘customer-first’ culture,” said Murtaza Ghadyali, Senior Vice President of Customer Success at Reflexis, now part of Zebra Technologies. “We are dedicated to working with our customers beyond implementation, driving innovation to simplify tasks for front-line workers globally. We are pleased Zebra and Reflexis are represented so prominently in this year’s LeaderBoard.”

The annual RIS Software LeaderBoard evaluates leading retail technology vendors and ranks their offerings alongside customer reviews and feedback. Combined, Zebra and Reflexis secured top rankings in 39 categories such as:

  • Large vendors overall
  • Technology innovation
  • Quality of support
  • Quality of service
  • Recommendation
  • Total cost of operations


“RIS News extends its congratulations to Zebra Technologies and Reflexis Systems for their remarkable performance in the 2021 LeaderBoard,” said Joe Skorupa, Editor at Large, RIS News. “We look forward to seeing these two companies combine their resources and industry knowledge to better serve the retail industry.” 

To download a copy of the 2021 RIS LeaderBoard report, click here.


  • This is Zebra Technologies’ second consecutive year featured in the LeaderBoard, maintaining its sixth-best overall in the prestigious Top 20 category.
  • Zebra’s most recent acquisition, Reflexis Systems is also prominently featured in the LeaderBoard.
  • Combined, Zebra and Reflexis secured top rankings in 39 categories including large vendors overall, technology innovation and quality of support.



Zebra (NASDAQ: ZBRA) empowers the front line in retail/ecommerce, manufacturing, transportation and logistics, healthcare, public sector and other industries to achieve a performance edge. With more than 10,000 partners across 100 countries, Zebra delivers industry-tailored, end-to-end solutions to enable every asset and worker to be visible, connected and fully optimized. The company’s market-leading solutions elevate the shopping experience, track and manage inventory as well as improve supply chain efficiency and patient care. In 2020, Zebra made Forbes Global 2000 list for the second consecutive year and was listed among Fast Company’s Best Companies for Innovators. For more information, visit www.zebra.com or sign up for news alerts. Participate in Zebra’s Your Edge blog, follow the company on LinkedInTwitter and Facebook, and check out our Story Hub: Zebra Perspectives.

Therese Van Ryne
Zebra Technologies

Industry Analyst Contact:

Kasia Fahmy 
Zebra Technologies 

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