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Energy and Utilities Use Case

Customer Service Technology

Utilities Worker speaking on a zebra mobile device while holding a zebra tablet

Give Your Customer-Facing Personnel the Technology to Exceed Customer Expectations

No matter how efficient your operations, if your customer-facing personnel are not empowered with the necessary tools and data to deliver excellent service, customers satisfaction ratings decline. When there’s an electric or water outage or unplanned service event and customers are calling in demanding answers, your call-center representatives should be able to access real-time information to deliver the kind of personalized service that builds customer relationships, brand loyalty and ultimately your business.

Zebra mobile computing devices employ a purpose-driven design that incorporates the customer experience as a critical part of business in the utility sectors.

Set Up the Customer Experience for Success
Set Up the Customer Experience for Success

When providing services that customers rely on daily, both current and accurate information are key components to a high-quality customer experience. Intuitive and easy to use, our rugged mobile devices enable all relevant customer information to be captured digitally on-site and uploaded in real-time for continuous customer care.

Maximize Visibility Among All Staff
Maximize Visibility Among All Staff

Ensure your mobile technology isn’t the reason for poor customer service. Zebra mobile devices give all involved staff (technicians, representatives, management, compliance and accounting departments, etc.) clear visibility into customer data and work order history as needed, so they can successfully give customers the most informed service possible.

Leverage Data-Powered, Industry-Tailored Mobile Technology Solutions
Leverage Data-Powered, Industry-Tailored Mobile Technology Solutions

Our mobility devices are part of industry-tailored solutions for the enterprise edge where customers connect with your personnel. Our data-powered, customizable solutions allow you to select from a range of options in devices, network connectivity, form-factors and more to deliver a higher-level of customer experience.

Build Your Customer Service Technology Solutions

Hardware

Explore Zebra mobility solutions to maximize your customer service results.

right facing view of Zebra xslate L10
L10 Series Rugged Tablet
L10 Series Rugged Tablet
Front facing view of Zebra TC57
TC57 Touch Computer
TC57 Touch Computer
left facing view of Zebra Xslate R12 Tablet
R12 Rugged Tablet
R12 Rugged Tablet
left facing view of Zebra ZQ511 mobile printer
ZQ500 Series Mobile Printer
ZQ500 Series Mobile Printer
ET56 Enterprise Rugged Tablet
ET56 Enterprise Rugged Tablet
Front facing view of Zebra TC72
TC77 Touch Computer
TC77 Touch Computer

Software

Deploy, manage and monitor your workforce and field assets using Zebra software solutions.

DataWedge
DataWedge

Drive greater workflow efficiency by seamlessly sharing data capture inputs from Zebra mobile devices across your enterprise applications without the need for programming.

Device Diagnostic Tool
Device Diagnostic Tool

Instantly test and diagnose the hardware operability on Zebra mobile devices to determine system health and functionality.

PowerPrecision+
PowerPrecision+

Gain easy access to fleetwide metrics and get visual feedback of charge status and battery state of health on demand.

Enterprise Browser
Enterprise Browser

An application development platform that gives developers the flexibility to create cost-effective web-based applications optimized to work on Zebra Android devices.​

Zebra OneCare Maintenance Plans

Protect your Zebra devices for constant peak performance with these recommended maintenance plans.

Device uptime, confidence, and savings — that’s what you get with Zebra OneCare™ maintenance plans. You protect business-critical devices and eliminate disruptions and unplanned repair expenses.

Global Services

Professional Services
Professional Services
Adding innovative tech is critical to your success, but it can be complex and disruptive. Professional Services help you accelerate adoption, and maximize productivity without affecting your workflows, business processes and finances.
VisibilityIQ™ Foresight
VisibilityIQ™ Foresight
Zebra's VisibilityIQ Foresight is a cloud based solution that aggregates data from MDM and other device data sources to provide you with the business intelligence you need to get the most out of your data investment.

Supplies

Zebra certified supplies are exceptionally consistent and tested to the highest standard for field service applications.

Document And Receipt Paper
Document And Receipt Paper
Custom Supplies
Custom Supplies

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